At bj11, we believe that gaming should always be fun, entertaining, and within your control. We are deeply committed to the wellbeing of every player across Bangladesh — from Dhaka to Chittagong, Sylhet to Cox's Bazar. This page outlines the tools, resources, and guidance available to help you stay in control of your gaming activity.
Online gaming and sports betting are forms of entertainment enjoyed by millions of adults worldwide. At bj11, we recognize that while the vast majority of our users enjoy our casino games, slots, and cricket betting responsibly, a small percentage may develop problematic gaming behaviors that negatively impact their lives, finances, relationships, and mental health.
Responsible gaming means setting boundaries, staying in control, and recognizing when gaming stops being fun. It means treating your bj11 account as entertainment — not as a way to make money, solve financial problems, or escape from stress. It means playing within your means, understanding that the house always has an edge, and never chasing losses.
We are committed to providing a safe, transparent, and fair gaming environment for all players across Bangladesh. Our responsible gaming framework includes strict age verification (18+ only), self-exclusion tools, deposit and time limits, reality checks, and access to professional support resources. We continuously monitor gaming patterns to identify at-risk behavior and proactively reach out to players who may need assistance.
Important: If you feel that your gaming is becoming a problem — if you are spending more time or money than you intended, hiding your activity from family, or feeling anxious about your gaming — please reach out to our support team immediately or use the self-exclusion tools available in your account settings. You are not alone, and help is available.
Remember, at bj11, gambling should never interfere with your responsibilities, relationships, or wellbeing. If it does, it's time to take a step back. We are here to support you every step of the way, whether that means setting limits, taking a break, or seeking professional help from organizations that specialize in problem gambling support.
We provide a comprehensive suite of tools to help you manage your gaming activity and stay in control.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, you cannot deposit more than the specified amount during that period. Limits help you control spending and stay within your budget.
Set maximum session durations to limit how long you play in a single session. When your time limit is reached, you will be automatically logged out. This tool helps prevent extended gaming sessions that can lead to fatigue and poor decisions.
Receive periodic notifications reminding you how long you have been playing and how much you have won or lost. These reality checks help you stay aware of your gaming activity and make informed decisions about whether to continue or take a break.
Take a short break from gaming by activating a time-out period of 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or access your account. Time-outs are effective immediately and cannot be reversed once activated.
Permanently close your bj11 account for a minimum period of 6 months, 1 year, or permanently. Self-exclusion is irreversible during the exclusion period. You will not be able to create a new account, and any attempts to do so will be blocked by our systems.
Access detailed reports of your gaming history, including total deposits, withdrawals, bets placed, time spent gaming, and win/loss summaries. Reviewing your activity helps you understand your gaming patterns and make informed decisions.
How to Access These Tools: Log in to your bj11 account, navigate to Account Settings, and select "Responsible Gaming." All tools are available instantly and can be activated with a single click. For self-exclusion or permanent account closure, contact our support team via live chat or email.
Be aware of the warning signs that may indicate your gaming is no longer just entertainment.
You continue playing after losing in an attempt to win back your money. Chasing losses is a common sign of problem gambling and often leads to even greater losses.
You deposit money that was meant for rent, bills, food, or other essential expenses. Gaming should only be done with disposable income you can afford to lose.
You feel the need to hide your gaming from family, friends, or colleagues. Secrecy about gaming is often a sign that you know your behavior is problematic.
Gaming is interfering with your work, studies, family obligations, or social life. You skip important events or neglect duties to continue playing.
You feel anxious, irritable, or depressed when you cannot play, or you experience mood swings related to wins and losses. Gaming is affecting your mental health and emotional wellbeing.
You borrow money from friends, family, or financial institutions to fund your gaming. You may also be in debt or have financial problems related to gaming.
If you answer "yes" to two or more of these questions, you may be at risk of developing a gambling problem.
Q1. Do you spend more time or money gaming than you originally intended?
Q2. Have you tried to cut down or stop gaming but found yourself unable to do so?
Q3. Do you lie to family or friends about how much time or money you spend on gaming?
Q4. Have you neglected work, school, or family responsibilities because of gaming?
Q5. Do you feel restless or irritable when you try to reduce or stop gaming?
Q6. Have you borrowed money or sold possessions to fund your gaming activity?
Q7. Do you game to escape problems, anxiety, or depression?
Q8. Have you committed illegal acts (theft, fraud) to finance your gaming?
If you answered "yes" to two or more questions: You may be experiencing problem gambling. We strongly encourage you to activate self-exclusion or take a time-out, and to contact our support team or a professional gambling support organization. Remember, seeking help is a sign of strength, not weakness.
Self-exclusion is a simple, effective way to take control. Follow these steps to protect yourself.
Access your bj11 account using your username and password. Navigate to Account Settings from the user menu.
In Account Settings, find and click on the "Responsible Gaming" section. This section contains all available tools including time-outs and self-exclusion.
Select the duration of your self-exclusion: 6 months, 1 year, or permanent. Once activated, this decision cannot be reversed during the exclusion period.
You will be asked to confirm your self-exclusion request. Read the terms carefully — self-exclusion is immediate and irreversible for the chosen period.
Your bj11 account will be immediately closed. You will not be able to log in, deposit, withdraw, or place bets. Any attempts to create new accounts will be blocked.
Consider reaching out to professional organizations that specialize in problem gambling support. They provide confidential counseling, financial advice, and recovery programs.
If you need additional support beyond bj11's tools, these organizations can help.
Contact our customer support team anytime via live chat or email. Our trained staff can guide you through self-exclusion, time-outs, and deposit limits. We are here to help.
Join peer support groups and recovery programs where you can share experiences, receive encouragement, and learn strategies to overcome gambling problems in a safe, confidential environment.
Seek help from licensed therapists and counselors who specialize in gambling addiction. Professional counseling can address underlying issues and help you develop healthier coping strategies.
Remember: Problem gambling is a recognized medical condition, and treatment is available. Reaching out for help is not a sign of weakness — it is the first step toward recovery. If you or someone you know is struggling with gambling, please take action today. Your wellbeing is more important than any game.